Refund Policy

Superhero Toolbox

RETURNS

Due to the nature of the graphic and web design services, they are nonrefundable once work has started. Because they are customized for your brand and business, they are not reused or resold.

Order Cancellations

Orders can be canceled within 24 hours of purchase. After that point, the order will be processed and completed as usual and cannot be refunded.

REFUNDS ON CANCELLED ORDERS

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thevasidekick.com.

Sidekick on Demand

Subscription Payments

Sidekick on Demand is billed in 3 month subscription periods. Monthly subscriptions require a 3-month commitment. There are several options for subscription payments.

  • Pay monthly, with a 3-month commitment. Subscription auto-renews every 3 months.
  • Pay 3 months at a time. Subscription auto-renews every 3 months.
  • Pay 6 months at a time. Subscription auto-renews every 6 months.
  • Pay 12 months in advance. Subscription auto-renews every year.

By purchasing a subscription plan, you acknowledge that you will be billed automatically and payment will be drafted. Early cancellation before the subscription period ends will result in a payout of the remaining month(s) on subscription. For instance, if you are paying monthly and cancel the first month, you are required to pay the 2nd and 3rd month in order to cancel.

Cancellation of Services

If you would like to cancel your service, please cancel at least one week before your next subscription period starts.

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